Returns & refunds

We want every Lee Tech purchase to be clear, useful, and handled fairly. This page explains how to request help with a product, digital item, or paid service.

Last updated: September 7, 2026

Physical products

Contact us promptly if a physical product arrives damaged, defective, materially different from its description, or incomplete. Include clear photos where relevant. We will review the request and, where approved, arrange an appropriate replacement, repair, or refund. Return instructions must be received from Lee Tech before sending an item back.

Digital products

Because digital products may be accessed or delivered immediately, refunds are generally considered when the file is defective, inaccessible, materially different from its description, or duplicated by a technical error. Please contact us before sharing or distributing the digital item so we can investigate and help resolve the issue.

Paid services

For a paid service, contact us before substantial work begins if you need to cancel. Once work has started, any refund is assessed against the work already completed and any third-party costs already incurred.

Payment reversals and duplicate charges

If a payment was duplicated, charged incorrectly, or completed but the wallet or order was not updated, send the payment reference to us. We will investigate the transaction and correct confirmed errors. A payment being pending or declined does not by itself mean that a refund is due; the payment status will be checked with the payment provider.

How approved refunds are issued

Approved refunds are returned through the original payment method where possible. Processing time depends on the payment provider and financial institution. We will confirm the decision and any next steps by email.

Contact

For return, refund, cancellation, or payment questions, email marketpro.online.admin@gmail.com. Please do not send passwords or full card details.